The vast majority of Airbnb rentals go smoothly, but do you know what to do when they don’t? What happens if your host cancels your booking two days before you arrive, or the spacious bedroom shown in a listing turns out to be the size of a closet?

Airbnb problems like these don’t have to ruin your trip. SmarterTravel explains how to resolve seven common Airbnb issues, from lost keys to illegal listings.

An important note: These problems aren’t unique to Airbnb, which is one of countless vacation rental sites on the web. However, each site has its own unique policies, so SmarterTravel recommends reading the terms and conditions carefully if you encounter any of the following problems when booking a rental through a different company.

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